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DESCRIPTION OF OUR PRODUCT PRODUCT INFORMATION : CONTACT US FOR CUSTOM COLORS PREMIUM CERAMIC COFFEE MUG – CUSTOM COLORS AVAILABLE | Available Sizes: Classic 11oz (3.78″H x 4.75″W), Large 15oz (4.69″H x 5″W). For all other colors, please contact us. SUPERIOR QUALITY: Premium Lead & BPA Free Ceramic, Double-Sided HD Printing, Dishwasher & Microwave Safe, 1000+ Dishwasher Cycles Tested, Made in USA, 30-Day Quality Guarantee. VERSATILE USES: Perfect for Hot Coffee, Tea, Cold Drinks, Office Use, Home Use, Collection Display, Gift Giving for All Occasions. PERFECT FOR: Birthday Gifts, Anniversary Presents, Holiday Gifts, Office Gifts, Home Decor, Daily Use, Corporate Gifts. SHIPPING: Production Time 1-3 Days, Delivery 3-6 Days (USA), Premium Protected Packaging for Safe Delivery. TRANSFORM YOUR GIFTING: Make Every Occasion Special with Our Custom Print-on-Demand Mugs | 10,000+ Happy Customers | 24/7 Customer Support Available #PremiumMug #CustomMug #USAMade #GiftIdeas #CoffeeMug #QualityGuaranteed #GiftIdeas2024. CUSTOMER SATISFACTIONS: We try our very best to make sure every customer is completely satisfied. If there is a problem, message us! We are happy to help. All messages will be replied within 24 hours, however there could be delays in getting back to you due to various factors. NOTE: Please check our size chart carefully before checking out! Any Customization color, size, design? Feel free to contact me. We Offer a 100% Happiness Guarantee. Check our store for more amazing designs. FAQs: I JUST PLACED AN ORDER, WHEN WILL IT SHIP? ORDER PROCESSING TIME All of our products are only produced after the payment is successful. It will take 3 – 5 business days for handling is required before the item shipped. But usually it just need 3 business days. It is noted that your order processing time can be affected if the initial information provided to us is insufficient or incorrect such as inaccurate or incomplete payment; incorrect address information and insufficient product measurements. We seek your understanding and support if it is the case. ESTIMATED SHIPPING TIME Here is an estimate of the shipping times. We will do our best to meet these shipping estimates, but cannot guarantee them. Estimated Shipping time in US: 3-5 business days. Estimated Shipping time in EU & UK: 10-13 business days. Estimated Shipping time in CA: 10-15 business days. (Our business days do not include Saturday, Sunday, and Holidays) 🚚 WHY DOES TRACKING INFORMATION TAKE SO LONG TO UPDATE? | SHIPPING & PRODUCTION TIMELINE EXPLAINED We prioritize customer satisfaction and quality assurance! Our dedicated team works tirelessly to ensure premium product quality and exceptional support services. Here’s our detailed process: ⏱️ PRODUCTION TIMELINE AT OUR FACILITY: • Simple Designs: 1-2 Business Days Processing. • Complex Designs: 2-5 Business Days Processing. • Premium USPS Shipping (US Domestic): 3-5 Business Days. • Total Delivery Time: 3-10 Business Days (Door-to-Door). 📦 TRACKING YOUR ORDER – EASY STEPS: – Track directly through eBay: Using provided tracking number in order details. – Track via USPS: Visit https://www.usps.com (Official USPS Website). 📍 TRACKING STATUS UPDATES: – Expect 4-5 status updates (Starting with “USPS Awaiting Item”). – Regular updates throughout shipping journey. – Then the order will be processed and shipped from factory: 2-5 business days for processing, once the order is produced, it will be sent to the USPS shipping unit, shipping time with the USPS shipping line is 3-5 days. Therefore it will take about 2-5 business days for the next information to be updated. Hope you understand and support us! If you need any assistance or have any issues, please feel free to contact us via message. WILL I RECEIVE A TRACKING NUMBER? We provide FREE tracking for every order! Tracking information will be available after your order enters production. Each premium product ships from our strategic fulfillment centers nationwide, ensuring both quality and affordability for our valued customers. When you receive your tracking number, simply click the provided link to monitor your shipment’s journey. CAN I CANCEL MY ORDER? YES! Free cancellation available with no penalty! Important: Cancellation must be requested within 24 hours of order placement. Note: Orders already in production cannot be cancelled. I HAVE ENTERED AN INCORRECT ADDRESS! No worries! Simply reply to your order confirmation email with the correct shipping details. For fastest service, message us immediately for address corrections. Address changes possible within 24 hours of order placement. MY ITEM ARRIVED DAMAGED Quality Guarantee: All items ship with premium protective padding. Our 99.9% success rate means only 1 in 1000 packages experience shipping damage. If affected, please provide: – Your order number. – Photos of damaged product We’ll ship a FREE replacement immediately!. I HAVE A QUESTION THAT WAS NOT ANSWERED, CAN YOU PLEASE HELP? Our dedicated customer service team is here for you! Contact us for prompt assistance – we respond within 24 hours to all inquiries. Your satisfaction is our priority! #PremiumService #FastShipping #QualityGuarantee #CustomerSupport #SecureDelivery Contact us 📞 We can be contacted at any time through eBay messages if you have any questions, comments, or product requests. Our dedicated customer service team guarantees a response within 24 hours and will provide premium support for all your needs! We strongly encourage our valued customers to reach out with any questions or concerns – your complete satisfaction with your purchase is our top priority! #CustomerService #24HourSupport #PremiumService #CustomerSatisfaction #FastResponse #EbayStore #QualitySupport Payment We accept payment by any of following methods: Shipping Estimated Processing time: 3-7 BDs Estimated Shipping time in US: 7-10 BDs Estimated Shipping time in EU: 10-13 BDs Estimated Shipping time in CA: 10-15 BDs Feedback We have a 100% customer satisfaction policy. Your feedback is very important to us. If you have any problems or concerns, please contact us before leaving negative feedback. We will do our best to help resolve any issue you may have .